With cutting edge artificial intelligence upgrading our lives above mediocrity, voice technology emerges out to be the healthcare stalwarts of the future. From handling follow up calls to medical triage, booking appointments, and even diagnosis, VUI (Voice User Interface) is the perfect combination of medical knowledge with technology and tones of conversation to be the voice of the healthcare industry.

To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to augment health service capacity to screen symptoms, deliver healthcare information, and reduce exposure. In this commentary, we examined the state of voice assistants (e.g., Google Assistant, Apple Siri, Amazon Alexa) as an emerging tool for remote healthcare delivery service and discussed the readiness of the health system and technology providers to adapt voice assistants as an alternative healthcare delivery modality during a health crisis and pandemic.

In this fast moving world, people tend to ignore a very basic part of their lives, their health. We at Voxogenic Technologies believe in the old adage, 'Health is Wealth'. A voice assistant for general health and wellness seemed like the perfect answer to counter this. It can tackle the following use cases:

The user can make use of the voice assistant to act as their personal trainer. By mixing and matching a set of customised exercises, the user can create their very own workout routine and the voice assistant to repeat them. E.g. 'Alexa, start my daily workout routine.' 'You have 3 workout routines, which one would you like to choose for today?'

The user can ask the voice assistant to calculate their B.M.I. by gathering some basic information about the user. It can also store the data, set a target for the user's ideal B.M.I. and help you keep track of your progress.

Booking an appointment has never been this effortless. Now the user can book a doctor's appointment, ask for recommended doctors in the area and more.

The trick is to make this as easy as possible for the patient. Just like the patient beds in hospitals are equipped with a button, the voice assistant can work as the button without the need to look for a button.

In a smart hospital ward, the user will have the option to control the electrical appliances without having the hassle to move around or finding the remote.

A user may have multiple ailments for which the doctor may have prescribed multiple medicines. It will be upto the voice assistant to keep the user informed which medicine to take when. E.g 'Alexa, which medicine should I take for a common cold?' 'The doctor has prescribed you Wikoryl for your cold.'

The user may forget to take a medicine or two due some factor or the other. This can be minimised by giving the user the option to set reminders for the daily medication.

In this use case, the user won't be prescribed medicines but rather act as as pre-screening to potential disease. The user will be able to get help regarding their symptoms from the voice bot.

The voice assistant can act as an answer hub for all the queries. The use may ask questions regarding the availability of the doctors, diseases etc.

The voice bot can help give daily bits of customised information even when the user is not in need of any help. The information can be tailored to match the user's needs.

Better and improved healthcare industry is on the go to renovate the conventional healthcare modes. Artificial intelligence backed tools, smart and friendly Alexa, voice apps with medical proficiency are dominating the market. The integration of voice technology with the medical arena can bring about revolutionary changes. From understanding patient behavior to comprehending the effects of the drug, recognizing health emergencies and setting up appointments, voice technology will lead to a paradigm shift in the present model of the healthcare industry.

So pull up your socks! The next time you receive a follow-up call from a hospital may not be someone of flesh and blood. It may be a chatbot trained to converse with you and give you pills for a happy and healthy life. Talk to one of our representatives to integrate customized voice technology solutions for your business.

Be the first one to comment
Leave a comment